Nationwide Emergency Call Out Services Contractor Terms & Conditions

Effective Date: 01/01/2025

These Terms & Conditions  (“Agreement”) govern the relationship between Nationwide Emergency Call Out Services (“the Company,” “we,” “our,” or “us”) and any contractor, subcontractor, or service provider (“Contractor”) engaged to perform services on behalf of the Company. By accepting work from the Company, the Contractor agrees to comply with the terms below.

1. Scope of Work

1.1. Services Provided: The Contractor agrees to provide emergency call-out, repair, and maintenance services as specified by the Company.
1.2. Workmanship Standards: All work must meet professional industry standards, relevant regulations, and Company requirements.
1.3. Materials and Tools: The Contractor is responsible for providing their own tools, equipment, and materials unless otherwise agreed in writing.

2. Contractor Responsibilities

2.1. Health & Safety:

• The Contractor shall adhere to all applicable Health & Safety Regulations during the performance of services.
• Personal Protective Equipment (PPE) must be worn where required.
• The Contractor must report any accidents, injuries, or near-misses to the Company immediately.
• All work must be carried out in a manner that ensures the safety of tenants, landlords, and other parties on site.

2.2. Legal Compliance:
The Contractor shall comply with all relevant laws, regulations, and industry standards, including:

• Health & Safety at Work Act 1974
• Control of Substances Hazardous to Health (COSHH) Regulations (where applicable)
• General Data Protection Regulation (GDPR)
• Local building and fire safety regulations.

2.3. Insurance:
The Contractor shall maintain the following insurance:

• Public Liability Insurance: Minimum coverage of [£X,XXX,XXX].
• Employer’s Liability Insurance: If the Contractor employs staff.
• Proof of insurance must be provided upon request.

2.4. Subcontracting:
Subcontracting any part of the services requires prior written consent from the Company. The Contractor shall remain responsible for ensuring compliance with this Agreement by any subcontractors.

2.5. Professional Conduct:
The Contractor must act professionally and respectfully towards landlords, tenants, and Company representatives at all times.

3. Payment Terms

3.1. Rates & Fees: Payment will be made in accordance with the agreed rates set out in the work order or written agreement.
3.2. Invoices: Invoices must be submitted within 7 days of job completion and must include:

• Contractor name, address, and contact details
• Job description, date of work, and reference number (if applicable)
• Total amount due and payment details
  3.3. Payment Schedule: Payments will be made within 14 days of receiving a valid invoice.
  3.4. Expenses: Additional expenses (e.g., for materials) must be pre-approved in writing to qualify for reimbursement.

4. Liability and Indemnity

4.1. Contractor Liability: The Contractor is liable for:

• Any loss, damage, or injury caused by their negligence or breach of this Agreement.
• Rectifying any work found to be unsatisfactory or defective at no additional cost to the Company.

4.2. Indemnity: The Contractor agrees to indemnify and hold harmless the Company against all claims, liabilities, losses, damages, or costs (including legal fees) arising from:

• Breach of this Agreement
• Negligence or misconduct in performing services
• Injury to persons or damage to property caused by the Contractor.

5. Data Protection (GDPR Compliance)

5.1. The Contractor agrees to comply with the General Data Protection Regulation (GDPR) and shall:

• Process any personal data (e.g., tenant/landlord contact details) only as instructed by the Company.
• Maintain appropriate technical and organizational measures to protect personal data.
• Notify the Company immediately in the event of a data breach.
  5.2. Personal data must not be retained after job completion unless required for legal or contractual reasons.

6. Dispute Resolution

6.1. Good Faith Negotiations: If a dispute arises, both parties agree to resolve it amicably through good faith discussions within 7 days of the dispute being raised.
6.2. Mediation: If the dispute cannot be resolved through negotiation, it will be referred to mediation as a first step before legal proceedings.
6.3. Governing Law: This Agreement is governed by the laws of England and Wales. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Termination

7.1. Termination by the Company: The Company may terminate this Agreement immediately if the Contractor:

• Fails to perform services to the required standard.
• Breaches any terms of this Agreement.
• Engages in unsafe, illegal, or unprofessional conduct.

7.2. Termination by the Contractor: The Contractor may terminate this Agreement with 14 days’ written notice.
7.3. Outstanding Work: Upon termination, the Contractor must complete any agreed work unless directed otherwise by the Company.

8. Confidentiality

8.1. The Contractor agrees to treat all information received during the engagement as confidential, including:

• Personal data of landlords, tenants, or employees
• Job details, specifications, and Company processes
  8.2. Confidentiality obligations shall continue beyond the termination of this Agreement.

9. Independent Contractor Status

9.1. The Contractor is an independent contractor and not an employee of the Company. Nothing in this Agreement creates an employer-employee relationship.
9.2. The Contractor is responsible for all taxes, National Insurance contributions, and other statutory payments.

10. Amendments

Any amendments to this Agreement must be agreed in writing and signed by both parties.

11. Contact Information

For any questions or disputes regarding this Agreement, please contact:

Nationwide Emergency Call Out Services
71-75 Shelton Street, 
Covent Garden,
London, WC2H 9JQ
Email: contractors@neco.services
Phone: 0247 5222 999