Issue Reporting
we make it easy for tenants and property manager to report issues and get them resolved swiftly and professionally. Our streamlined issue reporting system is designed to save you time, reduce stress, and ensure your tenants receive the support they need without delays
Ways to Report Issues
Phone
Call us anytime, 24 hours a day, and you’ll be greeted by our fully trained and friendly call handlers. They’ll guide you through the process with professionalism and care, ensuring that your issue is addressed promptly and effectively.
Your emergency is our priority, contact us now!
NECOS App
Download Our App for Instant Access to Emergency Support. Stay prepared and in control with our iOS and Android app. Our app gives you instant access to helpful self-help solutions and a direct line to our emergency response team 24/7.
Web Portal
Our portal is available 24/7, simply fill in the online form with as much detail as possible, including: nature of issue, property address and tenant details and pictures of the issue, a member of our team will review it and get in touch with you within 15 minutes to discuss the next steps.
How to Report an Issue
1. Contact Us 24/7
Call our dedicated emergency hotline, use our reporting portal, or the NECOS App anytime, day or night. Our friendly and professional team is available 24/7 to assist you.
2. Provide Key Details
Share the essential information about the issue, including:
• The type of problem (e.g., plumbing, electrical, heating).
• The property address.
• Any immediate safety concerns or potential risks.
• Tenant availability (if applicable).
3. Assessment and Triage
Our trained triage specialists will assess the situation to:
• Determine the severity of the issue.
• Provide initial guidance to prevent further damage or risks.
• Assign the appropriate contractor based on the nature of the emergency and location.
4. Dispatch of Local Contractor
We quickly dispatch a vetted local professional from our nationwide network to address the issue.
5. Resolution and Follow-Up
Once the problem is resolved, we’ll provide you with a detailed report of the work carried out, including costs and any recommendations for further action.
