In today’s fast-paced world, property emergencies can arise at any time, often leading to stress and uncertainty for tenants, property managers and landlords alike. Recognising the need for immediate and effective response, we are proud to introduce our 24/7 emergency telephone triage service. This innovative service is designed to provide swift assistance, ensuring peace of mind during critical situations. When a tenant or property manager calls our dedicated hotline, our trained professionals will guide you through a thorough triage process, which not only assesses the urgency of the issue but in many instance can walk the caller though steps to resolve the issue.

Our team understands that every minute counts in an emergency, which is why our telephone triage service is equipped to quickly evaluate your situation and provide tailored advice. Whether you’re dealing with a plumbing leak, electrical problem, or any other urgent property concern, our experts will offer initial troubleshooting steps and determine the most appropriate course of action. This proactive approach not only helps mitigate damage but also can reduce emergency call out costs by 75%. If upon the initial triage it is determined an emergency call out is required our call handler connects you with local, qualified service providers who will handle things from there, and depending on the level of service you require, can be onsite within an hour, ensuring your property is in safe hands.