Emergency Call Out
When property emergencies occur, having a reliable, efficient, and cost-effective solution in place is critical.
At Nationwide Emergency Call Out Services (NECOS), we specialise in providing fast, reliable, streamlined and professional property emergency call-out solutions tailored to build to rent & corporate landlords as well property management companies with large portfolios of properties across the UK.
With a 24-hour call centre, an industry-leading telephone triage service, and a nationwide network of trusted local contractors, we ensure that urgent property issues are resolved swiftly, effectively, and with minimal disruption.
Our service is designed to handle urgent situations effectively with our robust triage system, ensuring every emergency call is assessed, prioritized, and managed with precision. Whether it’s a burst pipe, electrical failure, or urgent repair, we swiftly diagnose the issue to deploy the right solution, minimizing downtime and stress for tenants and property owners alike.
Fully Trained Call Handlers
Our dedicated 24-hour call centre is the backbone of our service. Staffed with fully trained, professional call handlers, we provide round-the-clock support to tenants and property managers.
No matter the time of day or night, our team is ready to handle emergency calls efficiently, offering reassurance and clear guidance to those affected. This ensures that emergencies are managed promptly, reducing stress and uncertainty for all parties involved.
Saving Time and Money
One of the key features of our service is our advanced telephone triage system, which resolves 75% of issues without requiring a contractor call-out. Our experienced call handlers use their expertise to diagnose problems over the phone and provide practical solutions to tenants. This approach not only resolves common issues quickly but also eliminates unnecessary contractor visits, saving landlords and property management companies significant time and money.
By prioritizing efficiency, our triage service minimizes disruption for tenants and ensures that only the most urgent issues require on-site attention.
Trusted Local Contractors
For those issues that do require on-site support, we leverage our nationwide supply chain of trusted local contractors. Our network includes fully vetted, qualified, and experienced tradespeople who can respond quickly to emergencies, regardless of location. From city centres to rural properties, we ensure a rapid and reliable response to all maintenance needs.
Each contractor in our network meets rigorous quality and safety standards, guaranteeing that all work is completed to the highest industry benchmarks. With our extensive geographic coverage, landlords and property managers can rely on consistent, professional support across their entire property portfolio.
Some of the 24 hour emergency call out services we cover.
Plumbing
Locksmith
Electrical
Glazing
Drainage
Gated Access
Our Commitment
At the heart of our service lies an unwavering dedication to integrity, transparency, and customer satisfaction. We are committed to safeguarding your property assets, preserving your reputation, and supporting the well-being of your tenants. Our goal is simple: to provide seamless emergency support that empowers landlords and property managers to maintain safe, high quality living environments no matter what challenges arise.
When the unexpected happens, you can trust us to deliver the expertise, responsiveness, and peace of mind you deserve.
We are more than just an emergency call out service we’re a dependable partner in safeguarding your property investments and maintaining tenant satisfaction. From triage to resolution, you can count on us to deliver fast, efficient, and high quality solutions every time.
