Step 2: Assessing the Situation
Our team will assess the urgency of the situation and identify the best course of action.
All of our call handlers are trained in how to triage a number of scenarios so the first point of action will be assesing if we can self help the tenant to resolve the issue without a contractor call out. If a contracor visit is required we will quickly match the request with a local, qualified contractor based on the type of emergency and their availability in the area. This ensures the right expert is dispatched to handle the job.

Step 3: Contractor Dispatch
Once a contractor is assigned, they will receive all necessary details and promptly head to the property. Our platform allows us to monitor and coordinate in real-time, ensuring that the right professional is on their way as quickly as possible

Step 4: Contractor Arrival
When the contractor arrives at the property, they will assess the situation, discuss the issue with the property owner, and explain the necessary repairs or solutions. Their primary goal is to resolve the emergency safely, efficiently, and to the highest standard.

Step 5: Immediate Action
If the issue can be resolved on-site, the contractor will begin work immediately, using quality materials and equipment. In the event that parts or additional tools are required, they will communicate the next steps to ensure minimal disruption.

Step 6: Timely Repairs
The contractor will carry out the necessary repairs or emergency services, keeping the property owner informed throughout the process. If the situation requires extensive work or follow-up, the contractor will outline the next steps and provide a clear timeline.

Step 7: Quality Assurance
Once the job is completed, the contractor will conduct a final inspection to ensure everything is properly fixed and functioning. They’ll also provide the property owner with a summary of the work done and any recommendations for further action, if needed.

Step 8: Transparent Billing
After the service is completed, payment will be processed through our secure platform. Property owners can trust that they will only pay for the work performed, with clear, upfront pricing and no hidden fees.

Step 9: Customer Feedback
We value customer satisfaction, so after the service is completed, property owners will be asked to provide feedback. This helps us maintain high service standards and ensures that both contractors and clients have the best experience possible.

Step 10: Continuous Support
Our commitment to customer care doesn’t end after the emergency call-out. If any further issues arise or if follow-up support is needed, property owners can easily contact us for additional assistance. We’re here to ensure long-term peace of mind.