Nationwide Emergency Call Out Services (“we,” “our,” or “us”) values the privacy of our clients, tenants, landlords, and partners. This Personal Data Policy explains how we collect, use, store, and protect personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Scope of this Policy

This policy applies to:

• Landlords and tenants using our emergency call-out services
• Visitors to our website or users of our digital platforms
• Communication via phone, email, or in person

By engaging our services, you agree to the terms of this policy.

2. Personal Data We Collect

We may collect and process the following types of personal data:

From Landlords and Tenants:

• Contact Information: Name, phone number, email address, home address
• Property Details: Rental property address, tenant details, maintenance records
• Payment Information: Bank details for service payments (if applicable)
• Communications: Notes, emails, or calls relating to maintenance requests

From Website Visitors:

• Technical Data: IP address, device type, browser information, and cookies (if applicable)

3. How We Use Your Personal Data

We use personal data to:

1. Provide emergency call-out and property maintenance services
2. Communicate with landlords, tenants, or authorized representatives
3. Process payments and invoices
4. Maintain records for compliance, tax, and legal purposes
5. Improve our services, operations, and customer support
6. Ensure the security of our systems and operations

We process personal data under the following GDPR legal bases:

• Contractual Necessity: To fulfill agreements with landlords or tenants
• Legal Obligation: For compliance with tax, legal, or regulatory requirements
• Legitimate Interests: To improve operations and deliver services effectively
• Consent: Where required, for direct communications or cookies

4. Sharing Personal Data

We may share personal data with:

• Service Providers: Trusted contractors or tradespeople required to carry out emergency repairs
• Legal Authorities: When legally obligated to provide information
• Payment Processors: To handle payments securely
• Landlord-Tenant Communications: Sharing repair updates and status between landlords and tenants

All third parties are carefully selected and required to adhere to GDPR-compliant data protection standards.

5. Data Retention

We will retain personal data only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal, financial, and tax record-keeping obligations

After this period, personal data will be securely deleted or anonymized.

6. How We Protect Your Data

We use robust technical and organizational measures to protect personal data against unauthorized access, loss, or misuse, including:

• Encryption of electronic data
• Access controls (limited to authorized personnel)
• Secure storage for physical records
• Regular system monitoring and updates

7. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: Request access to personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data when no longer necessary
• Right to Restrict Processing: Request limits on how your data is processed
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to enhance user experience and analyze usage. You can manage cookies via your browser settings.

9. Contact Us

If you have questions, concerns, or wish to exercise your GDPR rights, please contact us at:

Nationwide Emergency Call Out Services
privacy@neco.services

10. Updates to this Policy

We may update this policy periodically. Any changes will be communicated via our website or email where appropriate.